Frequently Asked Questions
How do I pay for my order?
We accept payment via Paypal for fast, easy and secure checkout within Paypal’s secure environment. Paypal uses a high level of Data Ecryption making the safe guarding of your financial and personal information. We do not store any credit card details for online transactions.
Shop 4 Mum and Bub also offers payment via Bank Direct Deposit.
Goods paid by direct deposit will not be processed until payment has been received. Please consider this may take up to 4 business days in some cases. Orders for which payment has not been received within seven days will be cancelled.
Our direct deposit details are:
Bank: National Australia Bank (NAB)
A/C Name: Shop 4 Mum and Bub
BSB: 083 953
A/C Number: 19 969 8441
Ref: Invoice Number
NOTE: Your order maybe delayed while we match the payment if the Invoice Number is not given as a reference.
You will be offered these payment options at the end of the checkout process then simply select the method of payment you want to use and the order is submitted to Shop 4 Mum and Bub immediately. This way you have a printable order form with the details of your order.
Are your prices shown in AUD?
Yes, all our prices are shown in Australian Dollars (AUD)
Shop 4 Mum and Bub reserves the right to change prices at anytime, including items on sale, without notice.
I paid by Paypal but my Paypal address it outdated now. Which address will you deliver my parcel to?
We will deliver your parcel to the delivery address specified when checking out in our online boutique.
Can I cancel my order?
Orders cannot be cancelled once they are dispatched for delivery.
If you wish to cancel or amend your order, please contact us A.S.A.P at email@example.com and we will advise your order status.
How do I know if my order has been placed?
When you have completed your order, you will receive an email confirmation from us. The email will have details of the items you purchased and if you selected express post delivery it will also contain an Aust Post tracking number. You can check the status or your order online by logging into your account. Or the Aust Post website simply by entering your tracking number. All orders will be processed and dispatched upon receipt of payment.
How long will it take for me to receive my order?
If you selected to purchase standard delivery, your item(s) will arrive in approx. 1-5 business days depending on your location.
If you selected to purchase Express Post, turnaround time of one day depends on whether you fall within the Australia Post Express Post network. You may check this by clicking on this link to the Australia Post website. If no-one is at home at the time of delivery, Australia Post will leave a calling card requesting you to collect the package from your local post office.
Please allow approx. 2 – 3 business days to receive your order – if you are not a part of Australia Post’s next day delivery network. WA & remote QLD orders may take longer.
Do you deliver overseas?
Yes, International parcels are sent via Registered Post International (Air mail). You may request a quote for International Postage on an item(s) before purchase. International orders can take up to 5-14 days for delivery depending on the destination country.
Please note: Buyer is responsible for any taxes or duties that may be incurred on entry of your parcel to your country.
Do I need to be home to receive my order?
Yes, someone needs to sign for the goods on delivery. If no-one is available to accept the package, a calling card will be left directing you to collect the item from your local post office. For recipients who work full time it may be best to give a work address for delivery or you can use a PO Box.
How do I contact your customer service?
Ph: (03) 5628 1317 During business hours Monday-Friday
Has my order been shipped yet?
A confirmation email will be sent to you advising when your order has been shipped. If you selected express postage at the checkout then your orders tracking details will also be provided in this email.
Can I track my parcel?
Yes, if you selected express postage at the checkout, a confirmation email will be sent to you advising when your order has been shipped and its tracking details. Simply follow the link in our email once your order has been shipped. This will take you to the Australia Post website. Simply enter your Express Post number to check where your parcel is. Please allow up to 5 hours for your tracking details to appear from the time you receive your confirmation email.
Incorrect delivery address & returned parcels:
Please take care to provide the correct address. If an incorrect delivery address is provided or a parcel is returned to us as undeliverable an extra postage fee will apply to send it again.
In the unlikely event that your item is not received, please contact us as soon as possible.
Do you mail out to Post Office boxes?
Yes, we do.
If any item doesn’t fit, or I don’t like the style, can I return it?
Yes, of course. Your satisfaction is our number one priority at Shop 4 Mum and Bub, so if for some reason you are not completely satisfied, we will be happy to exchange or refund the item price.
If you would like to exchange an item, simply return it to: Shop 4 Mum and Bub, P.O. Box 1154, Warragul, VIC, 3820 within 14 days of the Invoice date and fill out the accompanying Returns Form on the back of your Invoice to advise us what you would like to exchange it for or whether you simply prefer a refund.
I have lost my return form, how do I get another one?
If you have lost your Return Form please download another one here.
Do you offer refunds or exchanges on sale items?
No, we do not offer refunds or exchanges on sale items, or if you have simply changed your mind, so please choose carefully.
When will I be refunded?
We will endeavour to process all refunds the same day your parcel is received. During peak times refunds may be processed the next business day. Please allow up to 5 business days for your refund to appear on your statement.
Refunds will be credited to you through the original purchasing method (ie. Paypal or Direct Deposit). We will email you notification once your refund has been processed.
In the event that postage was free with the original purchase then the amount that we actually paid for postage will be deducted from your total.
Who pays for the shipping charges for exchanges and returns?
The cost of returning the item/s is the responsibility of the customer. We suggest using Australia Post Registered Post or Express Post to return the item (So the parcel can be tracked as we take no responsibility for lost items that do not reach us) and to ensure a speedy exchange or refund.
REPORTING A FAULTY ITEM
In the unlikely event that the item is faulty we will endeavour to resolve the situation as quickly and hassle free as possible. All faulty items must be reported to firstname.lastname@example.org within 14 days of the invoice date. We will post you an express post satchel to return the faulty item.
We will replace the faulty item subject to availability or offer a refund if the item is no longer available. The item price and postage costs will be refunded pending inspection and assessment.
How do I make an online order at Shop 4 Mum and Bub?
It’s easy! Simply visit our online boutique www.shop4mumandbub.com.au offering 24 hours/7 days a week shopping.
On the homepage (opening page) top RHS click the button that says ‘Customer Login’. If this is your first time shopping with us, simply click ‘Not a member yet? Register here’ underneath the login button. You will be invited to fill in your contact details before you go shopping so we’ll know where to send your items. Alternatively, you can start shopping straight away and fill out your contact details later at checkout.
What if an item is saying ‘Out of stock’?
Our website is always up to date to show you stock availability. Some items are regular pieces on our site and we can usually get more stock, however, some pieces (particularly tops and dresses) have been imported from overseas and the manufacturer may not be making any more due to seasonality. If you are unsure, best to email us to check at: email@example.com
Do you have an Add To Favourites?
Yes, our automated ‘Add to Favourites’ notification feature will email you whenever an item has been re-stocked. If you wish to stop receiving these emails please feel free to login to your account and delete your Add To Favourites at anytime.
How do I know what size to purchase?
We offer size charts for each supplier we sell on www.shop4mumandbub.com.au Simply select the Category that reads “Size Charts”.