At Shop 4 Mum and Bub we take pride in our excellent customer service. To ensure safe arrival of your parcel we post all item(s) via Australia Post and we pay particular attention to the packing of your item(s) so your purchase arrives safely.
When will I receive my order?
If you selected to purchase standard delivery, your item(s) will arrive in approx. 1-5 business days depending on your location.
If you selected to purchase Express Post, turnaround time of one day depends on whether you fall within the Australia Post Express Post network. You may check this by clicking on this link to the Australia Post website. If no-one is at home at the time of delivery, Australia Post will leave a calling card requesting you to collect the package from your local post office.
Please allow approx. 2 – 3 business days to receive your order – if you are not a part of Australia Post’s next day delivery network. WA & remote QLD orders may take longer.
International parcels are sent via Registered Post International (Air mail). You may request a quote for International Postage on an item(s) before purchase. International orders can take up to 5-14 days for delivery depending on the destination country.
Please note: Buyer is responsible for any taxes or duties that may be incurred on entry of your parcel to your country.
Has my order been shipped yet?
A confirmation email will be sent to you advising when your order has been shipped. If you selected express postage at the checkout then your orders tracking details will also be provided in this email.
Can I track my parcel?
Yes, if you selected express postage at the checkout a confirmation email will be sent to you advising when your order has been shipped and its tracking details. Simply follow the link in our email once your order has been shipped. This will take you to the Australia Post website. Simply enter your Express Post number to check where your parcel is. Please allow up to 5 hours for your tracking details to appear from the time you receive your confirmation email.
Incorrect delivery address & returned parcels:
Please take care to provide the correct address. If an incorrect delivery address is provided or a parcel is returned to us as undeliverable an extra postage fee will apply to send it again.
In the unlikely event that your item is not received, please contact us as soon as possible.
Do you mail out to Post Office boxes?
Yes, we do.