Your satisfaction is our number one priority at Shop 4 Mum and Bub, so if for some reason you are not completely satisfied, we will be happy to exchange or refund the item price.
You must however, return your item/s within 14 days of the Invoice date. The original postage cost is not refundable.
The returned item/s must be in the original condition, unworn, unwashed & with all tags attached. We regret that items that have been worn, damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.
Please note: We do not offer refunds or exchanges on sale items, or if you have simply changed your mind, so please choose carefully.
If you would like to exchange your item/s please place a new order online and return the unsuitable item for a refund. The quicker you send back the unsuitable item/s then the quicker you get your refund! This process ensures that you get your new item/s before they sell out in the size/colour you want.
If you choose to pay immediately then we’ll send your new items out straight away. However if you only want to be charged when we receive your return, that’s no problem – when placing your new order online just click SPECIAL REQUEST at the payment page (no immediate payment required) and we’ll hold these new item/s until we receive your return package. We will email you when your exchange has been processed.
EXCHANGES:
Step 1:
When returning goods please fill out the Return Form on the back of your Invoice and post with your item/s to:
Shop 4 Mum and Bub
P.O. Box 1154
WARRAGUL VIC 3820
If you have lost your Return Form please download another one here The cost of returning the item/s is the responsibility of the customer. We suggest using Australia Post Registered Post or Express Post to return the item (So the parcel can be tracked as we take no responsibility for lost items that do not reach us) and to ensure a speedy exchange or refund.
Step 2:
Once we have received your returned item/s we will post your exchanged item/s to you at our cost within Australia.
International exchange requests will be charged postage accordingly.
RETURNS:
We will endeavour to process all refunds the same day your parcel is received. During peak times refunds may be processed the next business day. Please allow up to 5 business days for your refund to appear on your statement.
Refunds will be credited to you through the original purchasing method (ie. Paypal or Direct Deposit). We will email you notification once your refund has been processed.
In the event that postage was free with the original purchase then the amount that we actually paid for postage will be deducted from your total.
If you have any concerns or questions, please do not hesitate to Contact us.
FAULTY ITEM:
In the unlikely event that the item is faulty we will endeavour to resolve the situation as quickly and hassle free as possible. All faulty items must be reported to admin@shop4mumandbub.com.au within 14 days of the invoice date. We will post you an express post satchel to return the faulty item.
We will replace the faulty item subject to availability or offer a refund if the item is no longer available. The item price and postage costs will be refunded pending inspection and assessment.
CANCELLING or AMMENDING ORDERS:
Orders cannot be cancelled once they are dispatched for delivery. If you wish to cancel or amend your order, please contact us asap at admin@shop4mumandbub.com.au and we will advise your order status.